Privacy Policy

Privacy Policy

This policy explains how AcrossX collects and uses your personal information when you use our website, create an account or place an order.

1. Who we are

AcrossX, Unit 5, Mirravale Trading Estate, Selinas Lane, Dagenham, England, RM8 1YY, is the controller of your personal information. Contact us at info@acrossx.co.uk or on 020 8616 9150.

2. Information we collect

• Contact details you give us, such as your name, email address, phone number and delivery address.
• Account and order details, such as products ordered, payments and order history.
• Business details if you apply for a trade account, such as company name and registration or VAT number.
• Messages you send us through our contact or enquiry forms.
• Technical information such as your IP address, browser type and how you use our website, collected through cookies.

3. How we use your information

• To process and deliver your orders and manage your account (performance of a contract).
• To respond to your enquiries and provide customer support (legitimate interests).
• To review trade account applications (legitimate interests).
• To keep records required by law, such as accounting records (legal obligation).
• To send you marketing, only where you have agreed to receive it (consent). You can opt out at any time.

4. Sharing your information

We share your information only where needed, for example with payment providers to take payment, delivery companies to deliver your order, and IT providers who host our website. We do not sell your personal information.

5. How long we keep it

We keep order and account records for as long as your account is open and for up to six years afterwards to meet legal and accounting requirements. Enquiries are kept for as long as needed to deal with them.

6. Your rights

You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to ask for a copy in a portable format. To use these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

7. Cookies

We use cookies that are needed for the website to work, such as keeping your basket and login, and may use analytics cookies to understand how the website is used.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.